Orders are processed within one (1) business day.
Orders are received by our customers between 1-5 within the US and/or 3-7 outside the US
Orders are shipped via Federal Express (“FedEx”) and/or United States Postal Service (“USPS”).
Order are shipped Mondays through Fridays, excluding Holidays.
Orders placed after 5:00pm (Monday through Friday) will be processed the next business day.
Orders placed on Saturdays or Sundays will be processed the following Monday.
Orders will not be shipped to Post Office Boxes (“P.O. Boxes”).
We accept most major credit cards.
Domestic Purchases: Only sales tax will be applied / charged.
International Purchases: We will not be responsible for any and all taxes and/or duty fees; those fees will be the responsibility of the customer and must be paid, charged and cleared, prior to the order being shipped.
Havana Ana’s will not be responsible for orders delivered to an incorrect address, due to an inaccurate address provided by the customer.
Havana Ana’s will not be responsible for packages that are delayed for reasons beyond our control.
Havana Ana’s will not be responsible for any damaged, misplaced, lost or stolen packages during transit.
Once your order is placed, you will receive an order confirmation email from us, along with a tracking number when your order has shipped, so it is important that you provide us with a good email address when placing your order, otherwise, you will not receive a confirmation for your order.
It is crucial that you input your address correctly when placing your order, since it is the only way you will receive your purchase. Once your order is placed, we cannot make any changes to your address.
Please note that all sale items / orders and international sales are FINAL SALE.
If you have any questions or concerns, please contact us at: firstname.lastname@example.org. Customer Service will reach out to you within a period of 24-hours; Monday through Friday. Otherwise, you can reach Customer Service directly at: (833) HAVANAS between the hours of 8:00am and 8:00pm EDT / EST.
FedEx – United States
Important Note: Prices may slightly vary ($7) depending on transit miles and weight of packages.
Important Note: Please check prices on FedEx website *
Flat-Rate Shipping (Only available within the United States)